( Include copy of receipt, customer name and address, serial number )
Tribe Bicycle Co. offers a lifetime warranty for manufacturer defects for all our frames and a one year warranty on all components. Tires, tubes, saddles, handlebar tape, grips, brake pads, etc. are all classified as consumable parts and are not covered in the warranty as they experience significant wear and tear over time due to repeated use. Our warranty also ensures all workmanship and materials used in the frames and fork are of the highest quality and are free of defects. Manufacturer defects do not include damage as a result of improper use, negligence, abuse, lack of maintenance and/or improper maintenance. Tribe Bicycle Co. will be unable to fulfill any warranty claims related to such issues.
The warranty applies only to the original owner of of the bicycle. To validate your warranty, you must register your bike online by completing the registration form. To activate the warranty you must complete the registration process and attach proof of professional assembly (an image of the receipt is required) within 30 days of receiving the product. Without proof that a professional assembled your bicycle your warranty will be invalid. So be smart, be safe, and head over to your local bicycle store for assembly and safety checks!
We also highly recommend you tighten your cranks, lock rings, pedals, handlebars, and other screws before and after every ride. This will ensure you have a safe and smooth ride and will keep your Tribe bike in mint condition for years to come.
All warranty claims should be sent to firstname.lastname@example.org. Tribe Bicycle Co. reserves the right to request photographs of the damage and may only replace the damaged part, rather than the entire bicycle. Tribe Bicycle Co. also reserves the right to issue a store credit at any time for warranty claims we are unable to satisfy based on current production schedules or for any other reason. To arrange a warranty return please call us at 718.316.6410
Tribe Bicycle Co. is not responsible for any fees or other charges related to warranty claims. This includes but is not limited to: any labor, shipping, repair, or replacements costs related to the product. The owner is responsible for all costs. Tribe Bicycle Co. is also not responsible for maintaining your bicycle, storing your bicycle, or for your actions on the road. Please ride safe and follow your local laws.Enjoy!